AI and Voice Recording Disclosure

1. Our Voice AI Receptionist

When you call a phone number that has been connected to EveryGrove's voice AI receptionist by an EveryGrove customer (typically a tree service business), the call is answered and handled by an automated software system, not by a human agent. The automated system uses speech-to-text, large language models, and text-to-speech to converse with you, capture information, and book appointments.

2. Recording Disclosure

Calls handled by our voice AI are recorded. At the start of each call, you will hear a disclosure substantially as follows:

"To serve you better, this call is being recorded for training, quality assurance, and data analysis purposes by us and/or our service providers."

This disclosure is provided to comply with all-party consent recording laws in California, Connecticut, Delaware, Florida, Illinois, Maryland, Massachusetts, Michigan, Montana, Nevada, New Hampshire, Oregon, Pennsylvania, Vermont, Washington, and other states with similar requirements.

If you do not consent to recording, please end the call. Continuing the call after the disclosure constitutes consent to recording.

3. AI Disclosure

We disclose at the start of each call that you are speaking with an automated system. You may at any time during the call request to be transferred to or contacted by a human representative of the business you are calling. The call may also be ended at any time.

4. Use of Recordings and Transcripts

Recordings, transcripts, and information you provide during a call may be used to:

• Schedule services and respond to your inquiry
• Maintain a record of the interaction for the EveryGrove customer
• Improve and train our voice AI models, in aggregate and de-identified form to the extent practicable
• Comply with applicable law

The EveryGrove customer (the business you called) is the controller of your information. EveryGrove acts as the processor.

5. Retention

Recordings and transcripts are retained for up to 24 months unless the EveryGrove customer requires longer retention or applicable law requires otherwise.

6. Your Rights

You may request access to, correction of, or deletion of personal information collected through our voice AI by contacting hello@everygrove.com. We will route requests for information held on behalf of an EveryGrove customer to that customer for action where appropriate.

7. Customer Responsibilities

EveryGrove customers using the voice AI receptionist are independently responsible for compliance with the Telephone Consumer Protection Act (TCPA), state telemarketing laws, recording consent laws, and the Federal Communications Commission's rules. EveryGrove provides tools to facilitate compliance, but the EveryGrove customer is the controller of caller data and the responsible party for outbound communications.

8. Contact

EveryGrove LLC c/o Registered Agent 1 East Broward Boulevard Fort Lauderdale, FL 33301 hello@everygrove.com